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Quality Policy

Clear Sound Security are committed to providing the highest levels of satisfaction in dealing with its customers. The business is approved by NSI and holds Quality Assured status.

All installation and maintenance of electronic security systems meets current regulatory technical standards and ACPO/ABI Sector Scheme requirements. Currently, the technical standards to which Intruder Alarm installations conform is PD6662 which is the UK implementation of BS EN50131, and BS DD 243. The standard for CCTV is NACP104 or BS EN50132, and for Access Control systems NACP 30 or BS EN50133

The business operates from its Head Office in Coventry and much of its new work is generated by referrals from its existing customer base. Installations cover the entire spectrum of Commercial and Domestic applications. It is our policy to use only directly employed personnel for installation and maintenance of all systems. In the competitive electronic security market, efficiency and cost effectiveness are vital to the health of the business, whose customers demand high standards of workmanship and responsible after sales support, for both routine and corrective maintenance. This ethos is complemented by a commitment to an awareness of technological change and innovation and its appropriate application to meeting our customers' needs

This has been accomplished not only by an uncompromising attitude to maintaining the highest standards. But also, to maintain its reputation, a quality management system modelled on the requirements of BS EN ISO 9001: 2008 and NSI Quality Schedule SSQS 101: "The Design, Planning, Installation and Maintenance of Electronic Security Systems" has been introduced. Inherent in the Standard, which defines the minimum requirements needed to achieve customer satisfaction by meeting their expectations, is the need to measure business performance and to identify and implement improvement. A fundamental part of such a management system is to identify the needs of customers and ensure that these are consistently met. It is therefore policy to continually monitor our own performance through quantifiable, key performance indicators, which include false alarm statistics, call-out response times and maintenance achievement. Other measures also include enquiry to contract conversion ratios, complaint receipts, and responses' to customer satisfaction questionnaires.

The QMR has overall responsibility for the quality system defined by this policy statement. The business encourages all employees to be a part of the quality culture in which a sense of corporate responsibility is fostered. The overall effectiveness of the quality system is monitored through the internal audit programme and regular auditing of installations. Root cause analysis of non-conformance and the identification of corrective action that prevents recurrence are thus key elements of the system.